If a client calls you about water, fire, mold or storm damage, the fastest handoff is a three-way call or a text to Ryan Solberg at 321-420-7274 with the property address and what happened. Ryan matches the property with a restoration company, and that company contracts with the property owner directly. You pay CFDR nothing, and CFDR does not bill your insurer.
What to send Ryan
1. The property's street address or ZIP. 2. What happened and whether water, smoke or sewage is still active. 3. Who the decision maker is: owner, tenant, seller, buyer, landlord or property manager, and a phone number that will be answered. 4. Whether the property is occupied, vacant or under contract. 5. Any access details: lockbox, gate code or who will meet the company. 6. Photos if the client has them; a text with photos is often quicker than a description.
What CFDR does and does not do
CFDR is a private restoration referral service, not FEMA or a government disaster recovery center, and not a contractor. It does not inspect or perform restoration, does not negotiate claims, and does not give coverage opinions. In Florida, only a licensed public adjuster or an attorney may be paid to negotiate a claim for you (s. 626.854). The matched company inspects, gives a written, itemized estimate before work starts, does the work and documents the loss for the claim. Coverage decisions stay between the policyholder and the insurer.
For real estate transactions
If damage is found during a listing or a contract, the property owner decides who works on the house and what gets disclosed; ask the owner before you share their information. A written estimate and moisture readings from the matched company give both sides something concrete. For mold, Florida requires a licensed Mold Assessor to assess and a licensed Mold Remediator to remove growth over 10 square feet, and the same company generally may not do both within 12 months; see Florida mold law.
For insurance agents
Your client reports the claim to the insurer as the policy requires. The restoration company documents the loss, but it does not decide coverage. Point clients to the Florida claim guide for the notice deadlines, and tell them to verify any contractor's license at the state's license search and its IICRC Certified Firm status at iicrc.org before work starts.
Get in touch
Call or text Ryan at 321-420-7274 about a client's loss anywhere in CFDR's nine-county area. More: how CFDR works, property managers, and Orlando.
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Dealing with this right now?
Active loss? Call. Don't fill in a form.
Call any hour. Owner Ryan Solberg takes the calls; if he is on another call, he calls you back. You pay CFDR nothing, and CFDR does not bill your insurer.
Who is CFDR?
Private Orlando restoration referral service, not FEMA. Call or text 321-420-7274 24/7 and Ryan Solberg matches you with a local restoration company. You pay CFDR nothing, and CFDR does not bill your insurer.
Where does CFDR match companies?
CFDR matches homes and businesses within about 90 minutes' drive of downtown Orlando: Orange, Seminole, Osceola, Lake, Volusia, Polk, Brevard, Sumter and Marion counties. That covers Orlando, Kissimmee, St. Cloud, Sanford, Winter Park, Apopka, Clermont, Lakeland, Winter Haven, Daytona Beach, DeLand, Melbourne, Palm Bay, Titusville, Leesburg, The Villages and Ocala. Tampa and Brandon are edge areas: Ryan matches them when a network company covers the address. Outside these counties, call about large commercial, multi-unit or whole-home losses.
- Orange County
- Seminole County
- Osceola County
- Lake County
- Volusia County
- Polk County
- Brevard County
- Sumter County
- Marion County
Sources
General information, not legal, insurance or medical advice. Figures and timelines in this article that do not link to a source above are typical industry ranges that CFDR has not individually verified (UNVERIFIED); confirm specifics with your insurer, your agent and the company doing the work.