1. Information We Collect
When you contact us through our website forms or by phone, we collect the information you provide, which may include:
- Your name
- Phone number
- Email address (if provided)
- Property address (for service estimates)
- Description of your damage or service need
We also collect standard website analytics data through Google Analytics 4, which may include your IP address, browser type, pages visited, and time spent on site. This data is aggregated and anonymized.
2. How We Use Your Information
We use the information you provide solely to:
- Contact you regarding your damage restoration inquiry
- Pass your request to the restoration company Ryan matches you with
- Communicate about active restoration projects
- Send service-related follow-up communications
When you ask for help, Ryan shares your name, phone number, property address and what you told him with the restoration company he matches you with, so it can contact you about your request. We do not share your information for any other company's marketing.
3. Google Analytics
This website uses Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects data such as pages visited, time on site, and referral source. We note which website or search engine referred your visit (the site name only) to see where requests come from. This data is used only to improve the website experience. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
4. Cookies
Our website uses cookies primarily through Google Analytics to track website usage. These are analytics cookies only. We do not use advertising tracking cookies beyond what Google Analytics may set. You can disable cookies in your browser settings at any time.
We also run our own first-party visitor analytics so we can see which pages help people and which do not. It records the pages you view, how long you stay, how far you scroll, which links you tap (such as our phone number) and whether you start or send a form. It never records what you type into a form. We keep an anonymous, temporary visitor ID in a session cookie that is deleted when you close your browser, plus an approximate city and your browser type; your IP address is stored only as a one-way hash that cannot be turned back into an address. If your browser sends a Global Privacy Control signal, this tracking is switched off completely.
5. Data Security
We take reasonable measures to protect the personal information you submit. Your contact information is stored securely and accessed only by Central Florida Disaster Recovery staff for the purpose of responding to your inquiry, and by the restoration company Ryan matches you with, for your request.
6. Data Retention
We retain your contact information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your information at any time by contacting us at the information below.
7. Third-Party Services
Our website may use the following third-party services:
- Google Analytics 4 — website analytics
- Google Tag Manager — tag management
- Unsplash / Pexels — stock photography (no personal data shared)
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of any marketing communications
9. Children's Privacy
Our services are directed to homeowners and property managers. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page reflects when the policy was last updated.
11. Contact Us
If you have questions about this privacy policy or want to exercise your data rights, contact us at:
Central Florida Disaster Recovery
Owner: Ryan Solberg
Phone: 321-420-7274
Service Area: Orlando, FL and Central Florida
Website: cfldr.com