From Emergency Call to Fully Restored Home: The Full Process

You call — the owner answers

When you dial 321-420-7274, Ryan Solberg — the owner of CFDR — answers the phone directly. No call center, no dispatch middleman. You speak to the person who will be responsible for your project from start to finish.

Immediate pro dispatch

Within minutes of your call, Ryan dispatches a vetted local restoration pro from our Central Florida network. Network pros maintain equipment and vehicles ready to roll 24 hours a day, 7 days a week, including weekends and holidays.

On-site assessment within 60 minutes

Your matched pro arrives at your property, assesses the extent of damage, identifies the moisture source, and determines the safest path forward. They use professional moisture meters, thermal imaging cameras, and field experience to see damage that isn't visible to the naked eye.

Secure and document

Your matched pro photographs and documents everything before touching it — this creates the evidence trail your insurance claim will depend on. If emergency board-up, tarping, or water shutoff is needed, they handle it immediately to stop further damage from occurring.

Water extraction

Your matched pro deploys truck-mounted and portable extraction equipment to remove standing water quickly and thoroughly. Speed here is everything — every hour water sits, it migrates further into walls, subfloors, and building materials.

Emergency boarding and containment

Broken windows, damaged roof sections, and exposed openings are secured. If the loss involves mold or sewage, negative air pressure containment barriers are erected to prevent cross-contamination to unaffected areas of your home.

Professional drying equipment installed

Your pro places industrial dehumidifiers, high-velocity air movers, and desiccant units in a calculated configuration based on the structure's layout and moisture readings. This is engineering, not guesswork — equipment placement directly affects drying time and outcomes.

Daily monitoring and documentation

Pro technicians return daily to take moisture readings at every monitoring point. Every reading is logged, equipment is adjusted as needed, and records are maintained that prove to your insurance adjuster that drying was performed to IICRC S500 standard.

Controlled material removal

When drying data indicates that materials cannot be effectively dried in place (typically wet drywall, saturated insulation, or buckled flooring), your pro removes them precisely — only what's necessary, documented with photos before and after.

Xactimate estimate prepared

Your matched pro prepares the scope of work and repair estimate using Xactimate — the same software your insurance carrier uses. This line-item estimate covers every aspect of mitigation and reconstruction using current regional pricing data, leaving no room for the insurer to claim the numbers are inflated.

Adjuster meeting on-site

Your pro coordinates directly with your assigned adjuster and meets them at your property. They walk the loss together, answer technical questions, and ensure the full scope of damage is captured. You don't need to advocate for yourself — your pro does it professionally on your behalf, and Ryan stays in the loop.

Scope of work agreed

Your pro negotiates with the adjuster until an agreed scope is in place that covers everything your home legitimately needs. If there are supplements (items missed in the initial estimate), they identify and submit them. Network pros don't accept underpaid claims on your behalf without a fight.

Paperwork handled

Assignment of benefits, direction to pay letters, supplement submissions, depreciation releases — your matched pro handles the administrative burden so you can focus on your family. You'll always know where your claim stands because you're never handed off to someone who doesn't know your file.

Demo of damaged materials

With approvals in place, your matched pro carefully removes all damaged structural components — drywall, framing, flooring, cabinetry, insulation — that cannot be restored. Every item is inventoried and removed in accordance with your insurance scope.

Rebuild to current code

Florida building codes change over time, and restoration is an opportunity to bring your home up to current standards where required. Your pro handles all permitting, inspections, and code compliance. Network pros are licensed professionals — no unlicensed subcontractors.

Flooring, drywall, paint, and finish work

Your pro restores every surface to pre-loss condition or better. This means matching existing textures, paint colors, trim profiles, and flooring species or patterns where possible. You shouldn't be able to tell where the damage was when they're finished.

Contents reinstalled

Furniture, fixtures, and personal belongings that were removed during mitigation are returned to their proper places as reconstruction completes. If contents required off-site cleaning and storage, your pro coordinates their return to coincide with project completion.

Walk through together

Before the job is considered done, Ryan walks through the entire restored area with you personally — alongside your matched pro. Every surface is examined, every function tested, and the work is confirmed to meet the standard we promised when we matched you. No junior employee handles your final inspection.

Any concerns addressed immediately

If you notice anything that doesn't look right — a paint color that's slightly off, a door that doesn't hang quite right, anything — your pro addresses it on the spot or schedules a return visit within 24 hours. Your satisfaction is not a courtesy; it's a condition of project completion and continued network membership.

Sign-off only when you're 100% satisfied

No project is considered complete until you confirm you are fully satisfied in writing. There is no pressure to sign off early, no invoice sent before you're ready, and no project considered closed while concerns remain open.

Clearance certificates delivered

For mold remediation projects, your pro delivers the independent hygienist's clearance report confirming remediation was successful. This document protects your home's value and is often required by insurers before final payment is released.