Water in Several Units? What a Property Manager Does First
Property manager with water in several units? Stop the source at the main or the riser valve, notify residents and the association, and photograph every affected unit before cleanup starts. Then call or text CFDR at 321-420-7274: Ryan matches Central Florida properties with a restoration company that documents each unit for the claim. Outside these counties, call about large commercial, multi-unit or whole-home losses.
Active loss? Call. Don't fill in a form.
Water in Multiple Units: The Order to Do Things
Stop the source
Close the main or the riser valve for the affected line. If you cannot find it, ask the plumber or the building engineer, and shut off water to the stack.
Make it safe
Keep residents out of units with water near outlets, sagging ceilings or damaged structure. Cut power at the breaker only if you can reach it without standing in water.
Notify residents and the association
Tell residents and the association or owner what happened and what to expect. Ask them to keep out of affected units and not to throw anything away.
Photograph every affected unit
Photograph and video each unit, room and common area before cleanup starts, with the unit number in the shot. Keep the failed part.
Call or text CFDR
Ryan matches the property with a restoration company. Ask that company for a firm arrival time and a written scope before it starts.
Report the loss
Notify the property's insurer or broker, and tell residents to notify their own insurers. Which policy responds depends on the governing documents and each policy.
Ask the matched company for its arrival time before you agree to anything. Your matched company documents the loss for your claim and writes a line-item Xactimate estimate. Coverage and settlement decisions stay between you and your insurer. You pay CFDR nothing, and CFDR does not bill your insurer.
What should a property manager ask the matched company?
CFDR does not do the work, so these questions go to the company it matches you with.
Unit-by-unit documentation
Ask for photos, moisture readings and a scope for each unit and each common area, so each policy has its own paperwork.
A line-item Xactimate estimate
The format most carriers and adjusters use. The company can explain its own estimate to you or the adjuster (s. 626.854(16)).
Who talks to residents
Ask how the company will notify residents, enter units and phase demolition and drying around occupants.
License and insurance
Ask for its Florida license number where the work needs one, its IICRC Certified Firm number and a certificate of insurance.
Written authorization
The matched company contracts with the owner or association directly. Read the work authorization before you sign; unpaid contractors can claim a lien (s. 713.015).
Who pays when water moves between units?
That depends on the governing documents and each owner's and the association's policy, not on the restoration company. Read condo and apartment water damage: who repairs and who pays, condo water damage in Florida and water damage from an upstairs neighbor. For larger commercial buildings, see commercial restoration. For storms, see what to do when you can't find a crew. Condo boards: see the first 48 hours after a condo water loss. Realtors and insurance agents: how to hand a client to CFDR.
Who is CFDR?
Private Orlando restoration referral service, not FEMA. Call or text 321-420-7274 24/7 and Ryan Solberg matches you with a local restoration company. You pay CFDR nothing, and CFDR does not bill your insurer.
Where does CFDR match companies?
CFDR matches homes and businesses within about 90 minutes' drive of downtown Orlando: Orange, Seminole, Osceola, Lake, Volusia, Polk, Brevard, Sumter and Marion counties. That covers Orlando, Kissimmee, St. Cloud, Sanford, Winter Park, Apopka, Clermont, Lakeland, Winter Haven, Daytona Beach, DeLand, Melbourne, Palm Bay, Titusville, Leesburg, The Villages and Ocala. Tampa and Brandon are edge areas: Ryan matches them when a network company covers the address. Outside these counties, call about large commercial, multi-unit or whole-home losses.
- Orange County
- Seminole County
- Osceola County
- Lake County
- Volusia County
- Polk County
- Brevard County
- Sumter County
- Marion County