Pipe burst in your Orlando-area home? Who to call first
Shut off your main water valve first. Then you usually need two calls: a restoration company to extract and dry the water, and a licensed plumber to fix the pipe. In the Orlando area, call or text CFDR at 321-420-7274 and Ryan matches you with a restoration company from CFDR's network. Photograph the damage and the broken fitting, then report the claim. Citizens policyholder? Call Citizens first (866-411-2742); with other insurers, ask about managed-repair rules before you sign a repair contract.
Active loss? Call. Don't fill in a form.
Who do I call first after a pipe burst: plumber or restoration company?
The plumber fixes the pipe so you can turn the water back on. The restoration company removes water already in the walls and floors. Call the restoration company first if water has spread beyond one room; the plumber can repair the pipe while drying starts or right after.
More on the full sequence: House flooded? Who to call tonight →
Where is my main water shut-off valve?
Look near the water meter at the street, or where the supply line enters the house. In a slab home it is often in the garage or on an exterior wall. Turn the handle fully off (clockwise for a wheel handle; a quarter turn for a lever). If you cannot find or turn the house valve, close the valve inside the meter box at the street.
Should I call my insurance company before a restoration company?
Citizens HO-3 or DP-3 policyholder with a plumbing or appliance leak? Call Citizens first at 866-411-2742 (24/7) and ask about Emergency Water Removal Services. If you hire an outside dry-out company instead. Citizens water damage rules →
Storm, fire or sewage loss, or Citizens' vendor hasn't arrived? Call Ryan at 321-420-7274.
With a private carrier, Florida's Homeowner Claims Bill of Rights advises: “Contact your insurance company before entering into any contract for repairs to confirm any managed repair policy provisions or optional preferred vendors” (s. 627.7142).
Does homeowners insurance cover a burst pipe in Florida?
A typical HO-3 covers “accidental discharge or overflow of water … from within a plumbing … system” and excludes “constant or repeated seepage or leakage … over a period of time” (Tower Hill form). Your policy and your insurer decide. Does insurance cover burst pipes in Florida? →
How fast does mold grow after a pipe burst?
EPA advises drying water-damaged materials within 24–48 hours to prevent mold (EPA guide). See how long water damage takes to dry →
What should I keep for the adjuster?
- The failed fitting or section of pipe. Do not throw it out.
- A cut-out sample, if the company removes drywall.
- Receipts for the plumber, the restoration company and anything you bought to limit the damage.
- Before-and-after photos and video, taken before anything is moved (s. 627.7142).
How much does burst-pipe water damage cost in Orlando?
Who is CFDR?
Private Orlando restoration referral service, not FEMA. Call or text 321-420-7274 24/7 and Ryan Solberg matches you with a local restoration company. You pay CFDR nothing, and CFDR does not bill your insurer.
Where does CFDR match companies?
CFDR matches homes and businesses within about 90 minutes' drive of downtown Orlando: Orange, Seminole, Osceola, Lake, Volusia, Polk, Brevard, Sumter and Marion counties. That covers Orlando, Kissimmee, St. Cloud, Sanford, Winter Park, Apopka, Clermont, Lakeland, Winter Haven, Daytona Beach, DeLand, Melbourne, Palm Bay, Titusville, Leesburg, The Villages and Ocala. Tampa and Brandon are edge areas: Ryan matches them when a network company covers the address. Outside these counties, call about large commercial, multi-unit or whole-home losses.
- Orange County
- Seminole County
- Osceola County
- Lake County
- Volusia County
- Polk County
- Brevard County
- Sumter County
- Marion County