Apartment & Condo
Restoration
Multi-unit water intrusion requires speed, precision, and paperwork. We minimize tenant disruption with after-hours crews, trace water migration across every affected unit, and deliver per-unit documentation your insurance carrier and HOA board need.
- Per-unit docsfor every claim
- After-hourscrews available
- 60 Minresponse
What makes multi-unit events complex.
Apartment and condo restoration involves more moving parts than a single-family job. We handle all of them.
- Unit-to-unit water migrationLeaks travel through slab, walls, and shared plumbing — affecting multiple tenants from a single source
- Tenant liability exposureWithout per-unit documentation, disputes arise between tenants, owners, and carriers — we document everything
- Multiple insurance policiesEach unit may carry its own renter's policy in addition to the building master policy — we coordinate all claims
- After-hours access needsOccupied buildings require off-peak scheduling; our crews work nights and weekends to avoid tenant disruption
- HOA board approval processSome repairs require board authorization before work begins — our PM handles the documentation and timeline
- Common area floodingLobbies, stairwells, and laundry rooms require separate scoping and fast clearance to limit liability and maintain access
Six steps to a fully documented restoration.
- 01STEPSource identification
We locate the origin unit and shut off the water source to stop ongoing migration before any restoration begins.
- 02STEPMulti-unit moisture map
Thermal imaging and moisture meters used on every affected unit and common area to document the full migration path.
- 03STEPPer-unit containment
Each affected unit is scoped and contained independently to prevent cross-contamination and maintain tenant privacy.
- 04STEPCoordinated extraction
Water extracted from all affected areas simultaneously where possible. After-hours scheduling arranged with tenants in advance.
- 05STEPDry-out & monitoring
Commercial drying equipment deployed per-unit with daily moisture monitoring logs shared with your property manager.
- 06STEPDocumentation & closeout
Per-unit certificate of completion with moisture clearance readings and photo documentation submitted to your insurance carrier.
Protecting your tenants and your property.
- Per-unit moisture logs and photo documentation formatted for insurance submission.
- After-hours and weekend scheduling to work around occupied units.
- Dedicated project manager for HOA board communication and approvals.
- Thermal imaging traces water migration through slab, walls, and shared plumbing.
- Direct coordination with renters' insurance and building master policy carriers.
- Certificate of completion with moisture clearance for every affected unit.
Eight common questions.
How do you document water damage across multiple units?+
We create per-unit moisture mapping with photo documentation, scope of work, and dry-out logs for each affected unit — giving you a complete record for your insurance carrier and tenant files.
Can you work after hours to avoid disrupting tenants?+
Yes. We schedule equipment placement, demo, and reconstruction outside peak hours whenever possible. We also coordinate directly with tenants on access times.
How do you handle water migrating from one unit to another?+
We trace the source unit first, then assess every unit below or adjacent. Moisture meters and thermal imaging map the exact migration path so no hidden damage is missed.
Does each tenant's insurance cover this, or does the building policy?+
It depends on the source and your master policy. We work with both your building's commercial insurer and individual renters' insurance carriers — and provide documentation to support all claims.
How do you coordinate with HOA boards and property managers?+
We assign a dedicated project manager who attends board calls if needed, provides written progress reports, and routes all documentation through your preferred PM contact.
How fast can you respond to a multi-unit water event?+
We target 60 minutes to on-site from your call in the Greater Orlando area. Large loss events receive additional crews staged immediately.
What happens to common areas that flood — lobbies, hallways, laundry rooms?+
Common areas are scoped separately with their own documentation. We restore them on a timeline that keeps egress clear and minimizes liability exposure.
Can you provide a certificate of completion for insurance purposes?+
Yes. Every job closes with a certificate of completion including moisture clearance readings, per-unit dry-out logs, and photo documentation formatted for insurance submission.
Often paired with apartment restoration.
- →All Commercial
Large loss water, fire, and mold for offices, warehouses, and mixed-use properties.
- →Water Damage
Our core water damage restoration process — extraction, drying, and documentation.
- →Mold Remediation
Multi-unit moisture events create mold risk within 24–48 hours. We test and remediate.
- →Property Managers
Preferred vendor agreements, consolidated billing, and dedicated PM contact for your portfolio.