Don't Lose What Can't Be Replaced
Water-damaged documents, photos, business records, and legal files can often be saved. Your matched pro uses freeze-drying and professional drying techniques to recover what matters most.
- 24–48 hrsbefore mold starts
- Call nowtime is critical
- Digitizedpermanent backup
Documents deteriorate in hours — mold begins in 24–48 hrs. Call to be matched right away. The faster you act, the more may be saved.
If it's wet and irreplaceable, call to be matched first.
We recover more than you'd expect — especially when called within the first few hours.
- Personal photosColor and B&W — carefully separated, dried, digitized
- Business records / contractsLegal and financial documents — full chain of custody
- Legal documentsDeeds, wills, court records — prioritized restoration
- Books / manuscriptsNever open a wet book — call to be matched first
- X-rays and medical recordsFilm-based records respond well to freeze-drying
- Passports and IDsOfficial documents treated with care where possible
- Hard drivesAsk your matched company about data recovery specialists
Six steps from water damage to restored document.
- 01STEPInventory
Every item catalogued on arrival — document type, condition, and priority. A complete chain of custody maintained from pickup through return.
- 02STEPFreeze
Documents and photos frozen immediately to halt deterioration. Freezing stops mold growth and stabilizes ink before permanent damage occurs.
- 03STEPVacuum freeze-drying
Frozen documents placed in a vacuum chamber. Moisture sublimates — ice converts directly to vapor without passing through liquid — preserving paper fibers and ink integrity.
- 04STEPDocument drying
Controlled drying environment for documents that don't require freeze-drying. Temperature and humidity precisely managed to prevent warping and further ink damage.
- 05STEPDigitization
Restored documents scanned at high resolution and archived digitally. Creates a permanent backup — even partially damaged originals become fully readable digital records.
- 06STEPReturn
Originals returned in archival protective sleeves with full condition report. Digital copies provided on secure media or cloud storage per your preference.
Five common questions.
Can all documents be saved after water damage?+
Not all, but many can be partially or fully restored if treated within 24–48 hours. The faster you call, the better the outcome.
How does freeze-drying work?+
Freeze-drying removes moisture through sublimation — turning ice directly to vapor — without damaging paper fibers or ink.
Is document restoration covered by insurance?+
Document restoration is typically covered under business property or homeowner's policy when caused by a covered water event.
Can you restore old photographs?+
Yes — wet photos can be carefully separated, dried, and digitized. Color and black-and-white photos both respond well to professional treatment.
What should I do with wet documents right now?+
Do NOT open wet books or try to separate wet photos — you'll tear them. Call to be matched right away. Place loose papers in a freezer if the matched company can't reach you quickly.
Every hour matters. Call now.
- Do NOT open wet books or pull apart wet photos — call to be matched first.
- Put loose papers in a freezer immediately if the matched company can't reach you quickly.
- Ryan matches you with a restoration company — time does not wait.
- Most water-damage events are covered by insurance — your matched pro documents everything.
- Digitization included — you'll never lose these files again.
Often paired with document recovery.
- →Water Damage
Address the source — extraction and drying prevent further document loss.
- →Contents & Pack-Out
Full inventory, cleaning, and off-site storage of all belongings.
- →Flood Damage
Floodwater destroys documents within hours — fast response is critical.
- →Mold Remediation
Wet documents grow mold in 24–48 hrs — treat both simultaneously.